Friday, 23 May 2008
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Computer Services
TechTeam Global to Establish Service Desk Operations in the Philippines Through Agreement with RainmakerSOUTHFIELD, Mich., May 22 /PRNewswire-FirstCall/ -- TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology (IT), enterprise support and business process outsourcing services, today announced that it has entered into an agreement with Rainmaker Asia, Inc., a wholly- owned subsidiary of Rainmaker Systems, Inc. (Nasdaq: RMKR), to establish service desk operations in the Philippines. Under the agreement, Rainmaker and TechTeam will jointly build delivery capability in Manila using Rainmaker’s existing facility, infrastructure and staffing capabilities.
"After careful consideration of many potential locations, we selected the Philippines based on the availability of individuals with excellent language skills, deep technical skills, a high degree of professionalism and a strong customer service orientation," said Gary Cotshott, President and Chief Executive Officer of TechTeam Global.
"Establishing capability in the Philippines is an important step in the execution of our globalization strategy and will enable our company to offer more service options to existing and new customers. We are impressed with Rainmaker’s operational expertise, and we are confident in our ability to team with them to create excellent customer-focused solutions. This agreement provides us with the ability to quickly and efficiently respond to growing customer demand while ensuring high quality service delivery. As part of our strategy, we also expect to establish a TechTeam-owned facility to meet growing customer demand," said Cotshott.
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